At Azra Foods, customer satisfaction is our priority. We take great care in packaging and delivering our products to ensure they reach you in perfect condition.

Returns

Due to the nature of food products, we do not accept returns or exchanges on items that have been opened, used, or consumed.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, expired, or incorrect, please contact us within 48 hours of receiving your order.

To process your request, please provide:

* Your order number
* Clear photos of the product and packaging
* A brief description of the issue

Once your request is verified, we will offer one of the following:

* A replacement product
* A refund
* Store credit (where applicable)

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Items

We cannot offer refunds or returns for:

* Opened or used food products
* Products damaged due to improper storage after delivery
* Requests made after 48 hours of delivery

Contact Us

If you have any questions regarding your order, please contact our customer support team with your order details. We are always happy to assist you.