ORDER PROCESSING

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional campaigns, processing may take slightly longer.

DELIVERY TIME

Estimated delivery times are:
Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

SHIPPING CHARGES

Shipping charges are calculated at checkout based on your delivery location.
Any free shipping offers will be clearly displayed during promotions.

DELIVERY ATTEMPTS

If no one is available to receive the package, the courier may attempt redelivery or contact you to arrange another delivery. Additional charges may apply if the package is returned due to an incorrect address or repeated failed delivery attempts.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping address and contact details are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

CONTACT US

If you have any questions regarding shipping or your order, please contact our customer support team

At Azra Foods, customer satisfaction is our priority. We take great care in packaging and delivering our products to ensure they reach you in perfect condition.

Returns

Due to the nature of food products, we do not accept returns or exchanges on items that have been opened, used, or consumed.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, expired, or incorrect, please contact us within 48 hours of receiving your order.

To process your request, please provide:

* Your order number
* Clear photos of the product and packaging
* A brief description of the issue

Once your request is verified, we will offer one of the following:

* A replacement product
* A refund
* Store credit (where applicable)

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Items

We cannot offer refunds or returns for:

* Opened or used food products
* Products damaged due to improper storage after delivery
* Requests made after 48 hours of delivery

Contact Us

If you have any questions regarding your order, please contact our customer support team with your order details. We are always happy to assist you.